mypackets consists of 3 features. These features are built around the core of the system which is network device monitoring. The other features are a text message communication tool, a mobile live support tool and a documentation system that will allow you to search for resources in the most complicated networks.
Monitor your Network Devices
Monitoring Features Monitor any ip device through the internet. Get an sms (text) message when the device goes down or becomes unresponsive. Monitor specific protocols. Our application will monitor FTP, SSH, SMTP, HTTPS, DNS, HTTP, POP3, Microsoft SQL, MYSQL and Terminal Services (RDP) Ping devices and graph the results. We have a fantastic graphing system that will graph the hourly average for 60 days. In addition to the averages we also graph the actual data points to allow you to see the missed or extremely latent responses. Network monitoring is performed every 10 minutes 24 x 7 x 365 days per year Unlimited SMS notifications! Most other services charge extra for this feature. In our experience it’s unlikely that you will be in front of your computer checking your email when your device goes down. The only way to have a reliable monitoring service is to have reliable notifications.
Communicate with your clients better than ever.
SMS Communicator Features A unique tool that is a web-based text messaging service that enables “web texting” – two-way communications from the Web to any mobile phone in the U.S. and Canada... and back!
Two-Way "Web based Texting" . When a network problem arises that prevents you from emailing you send a text message to your clients phones. Send and receive text messages (SMS) from the Web to any mobile phone. A real-time history of all your conversations is included. Group Messaging, create groups and contact them all at once. Scheduled Reminders and Messages. "Don't forget the scheduled network downtime tonight at 8:00 PM " Schedule a text message to be sent to you or your customers to remind them of network events.
Mobile Live Support / Help
Mobile Live Help Features For network engineers and administrators that are on the go, live support has been a difficult technology to implement. mypackets bridges the gap between live support and being mobile. Most IT staff are busy and don't have the time or staff to just sit in front of a computer and wait for a client to have a problem. With our support solutions you can be anywhere in the US, supporting you application or network through you cell phone or cellular PDA.
Two-Way mobile chat. Simply add a chat icon on your website and communicate through your mobile phone Pass through text system allows
you to protect your mobile number. View you previous chat history. Turn chat on and off through control
panel. Schedule chat hours for a 7 day
schedule. Seamlessly transition a chat from
your mobile phone to the control
panel and back.
)
)
)
)
)
)
)
)